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Privacy Policy

Effective Date: November 2025

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Motiva Health ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of the personal information you provide. This Privacy Policy describes how we collect, use, and protect your information when you visit our website or communicate with our office.

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1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

  • Name, contact details (email, phone number)

  • Insurance and billing information

  • Date of birth and demographic details

  • Health-related information (if submitted via form or email)

  • Technical data (IP address, browser type, usage analytics)

 

2. How We Use Your Information

Your information is used to:

  • Respond to inquiries and schedule consultations

  • Verify insurance coverage and process billing

  • Provide telehealth or in-person psychiatric services

  • Improve the functionality and security of our website

  • Fulfill legal or regulatory requirements (e.g., HIPAA)

 

3. Health Information Privacy (HIPAA Compliance)

If you are a patient, your personal health information (PHI) is protected under the Health Insurance Portability and Accountability Act (HIPAA). PHI will only be disclosed as permitted by law and for purposes of treatment, payment, or healthcare operations. We provide a Notice of Privacy Practices to all patients in compliance with HIPAA.

 

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information:

  • With third-party service providers (e.g., patient portal, billing platforms) who comply with privacy and security regulations

  • When legally required (e.g., court orders, law enforcement)

  • In emergencies, to protect your safety or that of others

 

5. Cookies & Tracking Technologies

Our website may use cookies or analytics tools to collect non-identifiable user data to improve site performance. You can disable cookies in your browser settings.

 

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.

 

7. Email Communication Disclaimer

Please note that communication via email is not a secure method of transmitting confidential information. By choosing to email us, you acknowledge and accept this risk.

 

8. Your Rights

Depending on your location and relationship with us, you may have the right to:

  • Access or correct your personal information

  • Request a copy of your medical records

  • Request that we restrict or delete your data (where legally applicable)

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, contact us at:

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Motiva Health
6100 Southcenter Blvd, Suite 221
Tukwila, WA 98188
Email: motivahealth@outlook.com
Phone: 206-602-9162

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